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Policy

Cancellation & Refund Policy

Understanding your rights and our process for cancellations and refunds.

Cancellation & Refund Policy

We, Vrindaranyam Grama Punarutthana Mandali (“Vrindaranyam Gurukul”), operate the website www.vrindaranyam.org. We value your support and contributions to our educational and school programs. Since we process recurring monthly donations via ENACH (e-mandates) and UPI AutoPay, we have established this Cancellation and Refund Policy to ensure clarity and transparency for all our donors.

1. ENACH / UPI AutoPay / Recurring Donation Cancellation

You have complete control over your recurring monthly donations and can cancel or pause your ENACH mandate at any time without any cancellation fees. To ensure that your cancellation is processed before the next automatic debit, please follow these guidelines:

  • Notice Period: Cancellation requests must be submitted at least 7 to 10 business days prior to your next scheduled debit date. This allows sufficient time to update the mandate status with our partner bank and payment gateway.
  • How to Cancel: You can submit a cancellation request by emailing us at contact.vrindaranyam@gmail.com or calling us at 8105773967. Please provide your full name, registered email ID, mobile number, and the mandate reference/details.
  • Direct Bank Cancellation: For ENACH mandates, you may instruct your card-issuing or mandate-holding bank to cancel the Vrindaranyam e-mandate directly through your bank's net banking portal.
  • UPI AutoPay Cancellation: For UPI AutoPay mandates, you can cancel directly from your UPI app (Google Pay, PhonePe, Paytm, etc.) by navigating to the AutoPay / Mandates section and revoking the Vrindaranyam mandate.
  • Net Banking Mandate Details: When you set up a net banking e-mandate, your bank account number and IFSC code are collected and securely stored (encrypted) on our servers to process recurring charges. You may update or remove these details by contacting us.

2. Refund Policy for Donations

As a registered charitable trust, Vrindaranyam Grama Punarutthana Mandali utilizes all donations for educational materials, school facilities, and student nourishment. Therefore, we follow a strict refund policy:

  • General Rule: All voluntary donations made once or on a recurring basis are non-refundable.
  • Exceptions (Technical / Billing Errors): We will review and process refund requests only in the following specific circumstances:
    • A technical glitch caused a duplicate transaction (i.e., your account was debited multiple times for a single donation event).
    • Your account was debited after a successfully confirmed cancellation request (provided the cancellation request met the 7-10 day notice period requirement).
    • An unauthorized transaction occurred due to fraudulent card/account usage (subject to bank and payment gateway verification).
  • Refund Request Window: Any claim for a refund must be made in writing within 15 calendar days from the transaction date. Requests made after this period will not be eligible for refund review.
  • Required Details: To submit a refund claim, please email contact.vrindaranyam@gmail.com with the subject line "Refund Request - [Your Name]" and include transaction reference number, transaction date, amount, and proof of duplicate debit.

3. Refund Processing

Once we receive your refund request, our finance team will review the transaction logs with our payment partner:

  • Review Timeline: We will verify the request and respond to you within 3 to 5 business days regarding the approval status.
  • Settlement: Approved refunds will be credited back to the original payment source (bank account, card, or UPI ID) within 7 to 10 working days, subject to bank processing times. No cash refunds will be issued.

4. Contact Us

If you have any questions or require assistance regarding your ENACH mandate, UPI AutoPay mandate, cancellation, or payment status, please get in touch with us:

Vrindaranyam Grama Punarutthana Mandali
Byadara Aralikatti, Behind Hallad Petrol bunk (Lokapur),
Post: Varchagal, Ta: Mudhol, Dist.: Bagalkot, Karnataka - 587122
Email: contact.vrindaranyam@gmail.com
Phone: 8105773967 (NACH Facility support)